The Smithsonian apologizes for the inconvenience to all those who tried to obtain free passes today for visits in May. A major east coast Internet provider began experiencing problems this morning, resulting in delays in processing passes to the National Museum of African American History and Culture. Despite slow Internet system response and time-outs, by 4 p.m. 114,000 of the 115,000 available passes had been distributed.
The museum appreciates the overwhelming public interest and support and remains committed to streamlining the distribution process. In addition to the passes distributed on February 1 for the month of May, same-day timed passes will be available online and in person by walking up to the museum for a visit in May.
Online Same-Day Timed Passes: Visitors can obtain passes on the day of their planned visit starting at 6:30 a.m. on the museum’s website.
Walk-Up Passes: A limited number of walk-up passes are available Monday – Friday. No walk-up passes will be available on weekends due to high visitation.