Special Events Volunteers support and contribute to the successful undertaking of the National Museum of African American History and Culture’s private events.
- Setting-up Welcome Desk prior to the event
- Welcoming arriving guests
- Checking-in guests
- Distributing maps, programs, and/or handouts related to the event
- Answering visitor inquiries
- Distributing and collecting comment cards towards the conclusion of the event
- Facilitating break-down and clean-up of the Welcome Desk
- Assisting staff where needed
- Maintain professional demeanor with high profile guests
- Maintain excellent customer service
- Adapt to changing situations with flexibility
- Adhere to Museum policies regarding volunteer behavior
- Volunteers will be facilitating, NOT attending events and are expected to behave appropriately at all times
- Strong interpersonal skills
- Discretion, especially with high profile guests or public figures
- Flexibility in changing situations
- Ability to react quickly and solve problems
Volunteers must commit at least two years of service including the successful completion of a comprehensive training based on customer service and an introduction to the museum's content. Continued volunteer service is subject to yearly performance reviews.
The majority of Special Events are scheduled during the evening after 5:30 PM. Schedules and frequencies are dependent on a number of factors. As a result, volunteers are expected to volunteer at least 1 event per month.
The training program will be comprised of in-person and online sessions. Training includes directed and independent study; lectures and demonstrations by museum educators and experts; activities; and on-the-job experience. These sessions will also be taught in connection with the Smithsonian Institution Office of Visitor Services and the Office of Protection Services.