The Museum is honored to have welcomed more than one million visitors since opening. To best serve the public we offer multiple options for obtaining passes for entry to the Museum.
Obtaining Timed Passes
Free timed entry passes for the Museum may only be obtained through ETIX (see options below). Timed passes obtained through other services or from individuals not associated with the Museum may not be honored. Free passes may not be sold. Each timed entry pass provided through ETIX has a unique code and can only be used once. Please be aware of attempts to make counterfeit passes available through other services.
The Museum offers the following options for obtaining timed entry passes to the museum.
Same-day timed entry passes are available online beginning at 6:30 a.m. daily until they run out. Same-day passes are not available via phone.
Walkups (Weekday Only)
A limited number of walk-up passes (one per person) are available starting at 1 p.m. on weekdays on the Madison Drive side of the building. No walk up passes are available on Saturdays or Sundays due to high visitation.
Advance timed entry passes for individuals are released monthly. Our next release for July 2017 passes is on April 5th at 9 a.m.. Passes go very quickly when released.
The museum has processed 25,000 requests for group tours, however, the backlog is 30,000 requests as of February 28, 2017. For that reason, group reservations have been suspended until the backlog is successfully addressed. Please know, the staff is working as quickly as possible in order for you to schedule your visit to the museum. We regret and apologize for this inconvenience to you.
Exchanges and Cancelations
Free passes may not be sold. If you can not visit the museum on your scheduled date and can not find someone who can use them, then you may cancel your passes or exchange them for a different date, subject to availability. Please initiate your exchange or cancel request by submitting an Etix customer service request. Include your order number and requested dates and times if applicable.
For everyone’s safety, all visitors are required to pass through screening at the entrance to the Museum. During the security process, you are greeted by one of our security personnel who conduct a thorough but speedy hand-check of all bags, briefcases, purses, strollers, and containers. All visitors are required to walk through a metal detector. Those visitors unable to go through the metal detector will be hand-screened with an electronic wand by security personnel. Please see a list of items not allowed in the Museum before planning your visit.
For more information on planning your visit to the Museum,
please visit our Frequently Asked Questions.