The Museum is honored to have welcomed nearly 750,000 visitors since opening. To best serve the public during the winter months, new ways of obtaining passes for entry to the Museum were introduced in December.
Obtaining Timed Passes
Free timed entry passes for the Museum may only be obtained through ETIX (see options below). Timed passes obtained through other services or from individuals not associated with the Museum may not be honored. Each timed entry pass provided through ETIX has a unique code and can only be used once. Please be aware of attempts to make counterfeit passes available through other services.
The Museum offers the following options for obtaining timed entry passes to the museum.
Up to four(4) same-day timed passes are available online beginning at 6:30 a.m. daily until they run out. Same-day timed passes are no longer distributed in-person at the museum and are not available by phone.
Walkups (Weekday Only)
A limited number of walk-up passes (one per person) will be available starting at 1 p.m. on weekdays on the Madison Drive side of the building. No walk up passes will be available on Saturdays or Sundays due to high visitation.
Advance timed passes are released monthly. Advanced timed passes for May 2017 will be available on February 1st. Up to six (6) advanced timed passes may be obtained when available. There are no advance timed passes available through April 2017.
Non-commercial groups of 10 or more, including schools, nonprofits, and families can schedule their visit up to one year in advance through the links below. Group reservations are no longer available by phone. Reservations are required for all school groups visiting the Museum.
Exchanges and Cancelations
Passes may be canceled or exchanged for a different date, subject to availability. Please initiate your exchange or cancel request by submitting an Etix customer service request. Include your requested dates and times if applicable.
For everyone’s safety, all visitors are required to pass through screening at the entrance to the Museum. During the security process, you are greeted by one of our security personnel who conduct a thorough but speedy hand-check of all bags, briefcases, purses, strollers, and containers. All visitors are required to walk through a metal detector. Those visitors unable to go through the metal detector will be hand-screened with an electronic wand by security personnel. Please see a list of items not allowed in the Museum before planning your visit.
For more information on planning your visit to the Museum,
please visit our Frequently Asked Questions.